Terms and conditions

Credit card payments in favor of Insider London Ltd are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as INSIDER LONDON LTD on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Cancellation policy

No refund will be provided for cancellations made less than 48 hours in advance, or in case of no-show.

Terms and conditions

Tours will be cancelled in cases where taking the tour would be dangerous. For example, if the roads are slippery and a full refund will be provided. Please note that as an outdoor event it is subject to weather conditions like rain and snow but unless a tour is cancelled due to unsafe weather, Insider London could not offer a refund. Please note that once a tour has begun it may not be possible to get in contact with the guide and we cannot provide refunds for missing a tour due to lateness or delays for over 10 minutes.
There is a 48 cancellation policy and so cannot for any reason move or cancel a booking within 48 hours of the tour start time. 
Insider London reserves the right to cancel a tour in extenuating circumstances and will provide a full refund.
We offer a money back guarantee if you were in any way disappointed with the tour.


Thanks again for booking your tour with Insider London, we hope you enjoy the tour